Playground Canada

A trade name of LES JEUX 1000PATTES INC.

Effective Date: November 10, 2025

1. PREAMBLE

Playground Canada, a trade name of LES JEUX 1000PATTES INC. (hereinafter "we", "our" or "the company") is committed to protecting the privacy and security of the personal information of its customers, prospects, suppliers and website visitors.

This Privacy Policy (hereinafter the "Policy") describes our practices regarding the collection, use, disclosure, retention and protection of your personal information, in compliance with:

• Bill 64 modernizing legislative provisions relating to the protection of personal information in Quebec;

• The Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level;

• Any other applicable legislation relating to the protection of personal information.

2. DEFINITIONS

Personal Information: Any information about an identifiable individual that allows them to be identified directly or indirectly.

Sensitive Personal Information: Information revealing racial or ethnic origin, political opinions, religious, philosophical or trade union beliefs, genetic data, biometric data, data concerning health, sex life or sexual orientation of a person.

Processing: Any operation relating to personal information, including collection, recording, organization, structuring, storage, adaptation, modification, extraction, consultation, use, communication by transmission, dissemination, interconnection, limitation, erasure or destruction.

Cookies: Small data files stored on your device when you visit our website.

3. PERSONAL INFORMATION PROCESSING CONTROLLER

Playground Canada (LES JEUX 1000PATTES INC.) is the controller of your personal information collected through its website and business activities.

Legal Entity:

Legal Name: LES JEUX 1000PATTES INC.

Trade Name: Playground Canada

Quebec Enterprise Number (NEQ): 1169627636

Personal Information Protection Officer:

Name: Philippe Voyer

Email: philippe@1000pattes.ca

Phone: 418-838-9999

Company Contact Information:

Company: Playground Canada (LES JEUX 1000PATTES INC.)

Website: https://www.playgroundcanada.com/

General Email: info@1000pattes.ca

Phone:

Quebec City Region: 418-838-9999

Montreal Region: 514-416-4335

Elsewhere in Quebec: 1-877-603-6670

Address: 810 rue des Caravelles, Lévis, QC G6V 9P8, Canada

4. PERSONAL INFORMATION COLLECTED

We collect the following personal information depending on your interactions with our company:

4.1 Information Provided Directly by You

When you contact us, request a quote, place an order or use our services, we may collect:

• First and last name;

• Email address;

• Phone number;

• Postal address (for delivery or billing);

• Company or organization name;

• Title or position;

• Payment information (securely processed by our payment service providers);

• Details about your project or inquiry.

4.2 Automatically Collected Information

When browsing our website, we may automatically collect:

• IP address;

• Browser type and operating system;

• Pages visited and consultation duration;

• Referrer (site you came from);

• Approximate geolocation data (based on IP address).

5. PURPOSES OF COLLECTION AND USE

We use your personal information for the following purposes:

• Process your inquiries, quotes and orders;

• Provide our products and services (manufacturing, installation, rental of play structures);

• Manage customer relations and after-sales service;

• Process billing and payment collection;

• Improve our website, products and services;

• Send you commercial and promotional communications (with your consent when required);

• Analyze website usage and optimize user experience;

• Comply with our legal and regulatory obligations;

• Prevent fraud and ensure the security of our IT systems.

6. LEGAL BASIS FOR PROCESSING

In accordance with Bill 64, we process your personal information on the following legal bases:

• Consent: For sending marketing and promotional communications, we obtain your explicit consent;

• Contract Performance: To process your orders, provide our services and manage the contractual relationship;

• Legitimate Interests: To improve our services, ensure system security and manage our business operations;

• Legal Obligations: To comply with our tax, accounting and other legal obligations.

7. INFORMATION RETENTION PERIOD

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law:

• Active Customer Files: For the duration of the business relationship and up to 7 years after the last transaction for warranty, after-sales service and legal obligations;

• Accounting and Tax Documents: 7 years in accordance with tax and accounting requirements;

• Unconverted Inquiries: 2 years after the last interaction;

• Marketing Consents: Until consent is withdrawn or 3 years of inactivity.

At the expiration of these periods, your personal information is securely deleted or anonymized.

8. PERSONAL INFORMATION SECURITY

We implement appropriate technical, administrative and physical security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification, including:

• Encryption of sensitive data during transmission (HTTPS protocol);

• Strict access control to personal information (access limited to authorized personnel);

• Ongoing staff training on personal information protection;

• Regular monitoring and updating of our security systems;

• Confidentiality clauses with our service providers.

In the event of a privacy breach likely to cause serious harm, we will notify you in accordance with the requirements of Bill 64 and notify the Commission d'accès à l'information du Québec (CAI) if necessary.

9. YOUR RIGHTS

In accordance with Bill 64 and PIPEDA, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request access to your personal information that we hold and to obtain a copy of it. We will provide you with this information within 30 days of your request.

9.2 Right to Rectification

You may request correction of your personal information if it is inaccurate, incomplete or ambiguous.

9.3 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

9.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used and machine-readable format, and to transmit it to another data controller.

9.5 Right to De-indexing

You may request de-indexing of certain personal information published online about you in search engines.

9.6 Right to Lodge a Complaint

If you believe that your rights have not been respected, you may lodge a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada.

9.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Personal Information Protection Officer:

Officer: Philippe Voyer

Email: philippe@1000pattes.ca

Phone: 418-838-9999

Address: 810 rue des Caravelles, Lévis, QC G6V 9P8, Canada

You may also contact us at:

General Email: info@1000pattes.ca

Phone:

Quebec City Region: 418-838-9999

Elsewhere in Quebec: 1 (437) 800-0227

We will process your request as soon as possible and no later than 30 days after receipt. We may ask you to provide proof of identity for security reasons.

10. DISCLOSURE TO THIRD PARTIES

We do not sell or rent your personal information to third parties. However, we may share your information with the following categories of third parties, to the extent necessary to achieve the stated purposes:

• Service Providers: Web hosting, payment processing, delivery services, email services, web analytics services;

• Suppliers and Subcontractors: For the manufacturing and installation of play structures;

• Financial Institutions: For payment processing;

• Public Authorities: When required by law or to protect our legitimate rights.

All our service providers are contractually bound to protect your personal information and use it only for the purposes for which it was provided to us.

11. TRANSFERS OF INFORMATION OUTSIDE QUEBEC AND CANADA

Some of our service providers may be located outside Quebec or Canada. In such cases, your personal information may be transferred, stored or processed in other jurisdictions.

When your information is transferred outside Quebec or Canada, we take all reasonable measures to ensure that it benefits from protection comparable to that offered by Quebec and Canadian legislation, including:

• Conclusion of appropriate contractual clauses with our providers;

• Verification that recipient jurisdictions offer an adequate level of protection;

• Obtaining your consent when required by law.

Please note that information transferred abroad may be subject to the laws of those jurisdictions and may be accessible to authorities in those countries as part of legal proceedings.

12. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to improve your browsing experience, analyze website usage and personalize content.

12.1 Types of Cookies Used

• Essential Cookies: Necessary for the operation of the website;

• Analytics Cookies: To understand how visitors use the site;

• Functionality Cookies: To remember your preferences.

12.2 Cookie Management

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

For more information about the cookies we use and how to manage them, please consult our Cookie Management Policy (if available separately).

13. PROTECTION OF MINORS

Our website and services are not intended for minors under the age of 18. We do not knowingly collect personal information from minors.

If you are a parent or guardian and you discover that your child has provided us with personal information without your consent, please contact us so that we can delete such information.

14. CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, our services or legal requirements.

Any substantial changes will be posted on this page with a new effective date. We encourage you to consult this page regularly to stay informed of our privacy practices.

If the changes are significant and affect your rights, we will notify you by email (if we have your address) or by prominent notice on our website.

15. CONTACT US AND COMPLAINTS

For any questions regarding this Privacy Policy or the processing of your personal information, or to exercise your rights, please contact our Personal Information Protection Officer:

Officer: Philippe Voyer

Email: philippe@1000pattes.ca

Phone: 418-838-9999

Address: 810 rue des Caravelles, Lévis, QC G6V 9P8, Canada

General Company Contact Information:

Playground Canada

General Email: info@1000pattes.ca

Phone:

Quebec City Region: 418-838-9999

Elsewhere in Quebec: 1 (437) 800-0227

Address: 810 rue des Caravelles, Lévis, QC G6V 9P8, Canada

Website: https://www.playgroundcanada.com/

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with:

Commission d'accès à l'information du Québec (CAI)

Quebec: 525, boul. René-Lévesque Est, bureau 1.20

Québec, QC G1R 5S9

Phone: 418 528-7741 or 1 888 528-7741

Website: www.cai.gouv.qc.ca

Email: reception@cai.gouv.qc.ca

Or

Office of the Privacy Commissioner of Canada

30 Victoria Street

Gatineau, QC K1A 1H3

Phone: 1 800 282-1376

Website: www.priv.gc.ca

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By browsing our website or using our services, you acknowledge that you have read, understood and accepted this Privacy Policy.

Last Updated: November 10, 2025

Version: 1.1